FAQ's

We are open 7 days a week. If you are too busy to get to us, then we also collect your iPad and return it repaired the same day.

126 Aldersgate Street, London EC1A 4JQ

You will find directions to our offices here: Directions

Yes. There is a lifetime warranty on most iPad screen repairs with us. Please check our terms and conditions for more details.

Yes, you definitely can. When you select your iPad model, you will see the screen repair prices are published. After you choose the colour of your iPad, you will have the option to select how you would like to use our service. At this stage, if you select the “Self Post-In Service” you will find the price gets deducted by £7. So, you will pay £7 less than the published price for the same repair.Toggle Content

Your iPad is precious to you. We have the experience and training to repair iPads to the very highest standards. We repair iPads daily, which means we are pretty good at it. We are confident in the quality of our repairs and parts to be able to provide a lifetime warranty. 

Your device is safe with us. It is always recommended that you back-up your device and it reset back to the factory settings beforehand for security purposes.

We aim to repair your device as quickly as possible. Repair times vary from model to model; however, most repairs are completed the same day or next day.

In-Store Turnaround Times: 24 hours
In-Store Diagnostics: 24-48 hours
Post-In Turnaround Times: 3-5 business working days
In-Store Diagnostics: 3-5 business working days

These turnaround times are subject to parts availability. If additional parts must be ordered in order to complete the repair, these turnaround times may be longer (up to 10 business days extra)

To help reduce your wait time in store why not book an appointment online.

Yes, we can offer same day express repair on some models. Please contact us to discuss.

Yes. We can collect iPads from home or work. As most courier companies operate office hours, it is often better to have your iPad collected from you whnen you are at work.

Like most third-party repair services, use of our service can void your manufacturer’s warranty. The good news is we provide our own warranty for all our repairs! 

We provide life time warranty with most iPad screen repairs. 

“iPad Screen Repair” is the alternative repair service to Apple and it’s subsidiary suppliers. We are an express service that utilises the highest quality parts that are quality controlled. We provide a more extended warranty than Apple on most repairs, and we are often cheaper by an average of 50% on many repairs.

Although we are an alternative repair service to Apple, we use the best available compatible screen/parts. Our parts are also QC tested to ensure durability and safety. 

We are confident in the quality of our screens that we offer a lifetime warranty! 

Providing your pin/passcode before the repair is completely up to you!
We advise everyone to provide this information as our technicians need to verify that the device is in full working order before you collect it!
They undergo a series of tests that include touch sensitivity and camera. At no time will we access your personal information or intrude on your privacy.

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